OverviewIn this role you enable multinational clients to maximise ADP's HCM solutions, focusing on SAP SuccessFactors and lifecycle support from recruitment through retirement.

You will work within the Global HR & Talent Client Services team to maintain systems, evaluate new releases, and deliver training and go-live configurations.

You'll collaborate with global peers to resolve tickets and advise on best practices, shaping service quality and client outcomes.

This role offers impact through technical stewardship and cross-functional collaboration, within a mission-driven environment.

ResponsabilidadesPerform SAP SuccessFactors system maintenance and configuration in certified modules

Act as SME to assess new functionality and client impact during SAP biannual releases

Support client service activities including user training and post-go-live configuration

Collaborate with Integral Service lead consultant and global team

Respond to client tickets with troubleshooting and break-fix actions





Raise tickets to SAP and coordinate with processors and engineers

Participate in client ticket review calls

Advise clients on Best Practices in HR processes and system usage

Requisitos principalesBachelor's Degree

SAP SF Certification in Employee Central and one additional module

Fluency in English (oral and written)

Strong client service orientation

Good analytical skills

Excellent verbal and written communication

Understanding of HR processing procedures

Team-oriented mindset

PC literacy (Windows, Excel, Word)

SF functional/technical certification Employee Central

3+ years SFSF implementation or service experience

SAP ERP ECC6 knowledge (plus)

Siebel CRM or other CRM tools knowledge

Strong client service orientation

Excellent communication

Team player

SAP SuccessFactors

Employee Central

SAP ERP ECC6

📌 Global Hcm Application Support - Adp - Automatic Data Processing (Barcelona)
🏢 Adp - Automatic Data Processing
📍 Barcelona