The client is a leading American technology company operating a portfolio of globally recognised social media, communication and digital platforms used by billions of people worldwide.You will support our client as an Advertisers Support Representative, assisting small and medium-sized businesses that use the client's digital advertising services.

As part of a motivated, multilingual team, you will help clients with enquiries related to advertising products, tools and campaigns, providing both pre-sales and post-sales support in Hebrew and English.ResponsibilitiesSupporting small and medium-sized businesses (SMBs) with enquiries related to digital advertising products, tools and campaigns;Providing customer support in Hebrew and English via chat, email and phone;Delivering pre-sales and post-sales support for self-service advertising products;Providing guidance on products and tools to improve the customer experience;Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly;Identifying recurring trends and resolving issues affecting multiple SMB clients;Delivering a professional customer experience in line with quality and service standards.RequirementsExcellent written and spoken Hebrew (minimum C1 level);EU passport holder or a local residency cardGood command of English;Empathetic and helpful approach;Strong team-player attitude;Strong interpersonal skills and the ability to de-escalate situations when necessary;Ability to handle sensitive and confidential information;Ability to learn quickly and adapt to new processes and tools.Location: Lisbon, PortugalWork model: On-siteSchedule: Rotational shifts, Monday to Sunday, between 06:00 and 00:00 (40 hours per week, 8 working hours per day)Training: 15 working days, with a training allowance of € per completed week.Remuneration: Total gross monthly compensation of €1,, including:Base salary: €1, gross per month;Productivity bonus;Meal allowance: € net per month;Holiday allowance: € per month;Christmas allowance: € per month.Contract: Initial 1-year fixed-term contract, with the possibility of conversion to a permanent contract after 2 years.Perks: Private health insurance, local language classesRelocation: Optional accommodation in a shared apartment, with a private room and all bills included, for approximately €220 per month deducted from your salary.

Assistance with administrative procedures is also provided.Annual leave: 22 days

📌 Hebrew Ad Support For Smbs - Lisbon (Barcelona)
🏢 Cross Border Talents
📍 Barcelona