NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments.

Key Responsibilities
* Perform continuous monitoring using UN‑approved tools across:
* Network, servers, storage
* Satellite & RF infrastructure
* Security devices
* Public cloud (Azure, AWS)
* M365 and application platforms
* Handle event management and alarm triage
* Perform Tier‑1 troubleshooting following approved SOPs
* Escalate incidents to:
* Tier‑2 engineering teams
* External service providers (as required)
* Support incident, critical incident, and security incident processes




* Execute approved low‑level operational activities (e.g. checks, verifications, routine actions)
* Maintain accurate incident records in UN‑provided ITSM/CRM tools
* Contribute inputs for:
* Shift reports
* Incident and change reporting
* Ensure 15‑minute shift handover overlap with incoming operators Mandatory Skills & Qualifications
* Minimum 1 year of relevant NCC / NOC / ICT operations experience
* ITIL v3 or ITIL 4 Foundation certification
* English proficiency: CEFR B2 or above
* Ability to work rotational 24×7 shifts on‑site #J-18808-Ljbffr

📌 Network Specialist (Valencia)
🏢 AARK Tech Solutions
📍 Valencia