OverviewAs IT Support Team Lead, you drive the delivery and quality of IT support, blending hands-on technical work with strategic team leadership.

You will oversee incident escalation, core systems administration, and automation while shaping capacity, priorities, and governance.

You connect operational needs to business outcomes and ensure secure, reliable services across the company.

This role sits at the intersection of technology and business, enabling growth through strong ITSM practices and a proactive, people-focused leadership style.

Compensaciones / BeneficiosHybrid work arrangement

Shuttle bus (Malaga)

Competitive salary

Continuous learning

Innovation culture

Diversity and international environment

ResponsabilidadesEscalation management and removal of blockers to delivery

Plan team capacity, workload and growth; oversee bi-weekly sprint and quarterly planning

Mentor, coach and develop engineers through regular 1:1s and touch points

Produce stakeholder and leadership reporting (MBR, QBR, ABR)

Manage stakeholder and vendor relationships

Approve or shape changes, projects and execution priorities

Operational maintenance oversight and delivery governance

Equipment budget planning and assessment of technology utility, adoption and ROI

Clear,



consistent communication with stakeholders across the business

Departmental growth, workforce management and recruitment support

Change management approval and service management governance

Project planning, approval and delivery accountability

Delivery of secure, compliant IT services and risk management

Budgeting and ROI assessment for technology initiatives

Governance of service delivery and escalation processes

Requisitos principalesProven experience leading an IT Support or IT Operations team while remaining hands-on

Strong working knowledge of ITSM practices, ideally with Jira Service Management

Experience with identity, endpoint management and security tooling in a cloud-first environment

Familiarity with AWS and scripting/automation (PowerShell, Python, Bash)

Experience with change management, vendor management and stakeholder reporting

Exposure to compliance-oriented environments (e.g. ISMS, security audits) is a plus

Critical thinking

Strong communication with stakeholders

Collaboration and negotiation

Jira Service Management, Jira, Confluence

Okta SSO, AWS IAM Identity Center, AWS IAM

NinjaOne, CrowdStrike Falcon, Google MDM, Vanta

📌 It Operations Team Lead (Marbella)
🏢 Ravenpack
📍 Marbella