IT Platform Service Manager to take ownership of our ERP platform services, acting as the main point of contact for external vendors and the guardian of platform stability across Sonova. You'll start by managing Dynamics services, with a planned transition toward SAP S/4HANA, working closely with global stakeholders and external service providers. on governance role with strong ownership of incidents, problems, processes, and vendor performance. to deliver permanent technical fixes ERP implementation experience is a must (SAP S/4HANA strongly preferred) Strong ITIL / service management background Ability to govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent solutions Fluent English As one of the world's leading hearing care providers headquartered in Switzerland,



we're committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.

We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans. Be part of a major IT High autonomy, versátil working style, global exposure Extremely impactful role at the intersection of IT, vendors, and business owning platform stability, leading through influence, and working in complex ERP landscapes ,

📌 It Platform Service Manager (Erp/Sap) (Laza)
🏢 Sonova International
📍 Laza