Location

Madrid, Spain

Office address

Calle Quintanavides 19, , Madrid

Contract type

Permanent (indefinido)

Work model

Hybrid (3 days on-site, 2 days remote)

Who we are

APWireless is an international digital infrastructure investment company specializing in the acquisition and management of telecom assets and wireless infrastructure. We partner with public and private asset owners across the world to create long-term value through tailored financial solutions, supporting the development of essential digital infrastructure.

Why this role matters

As our IT Support Specialist in Madrid, you are the person our teams rely on to stay connected, productive and secure. You are not just resolving tickets. You are maintaining the operational backbone of our Spain office and supporting colleagues across markets. Your ability to anticipate needs, resolve issues efficiently and communicate clearly across a multilingual environment has a direct impact on how well the business runs day to day.

What you will do

Technical Support & Helpdesk

Provide application, operating system, networking and hardware support to local and remote staff

Manage support requests through our ticketing system, tracking issues from intake to resolution

Troubleshoot network systems and respond to technical emergencies

Systems Administration

Deploy, configure and maintain workstations, peripherals and handheld devices (iOS and Android)

Administer user accounts and access management via Microsoft EntraID

Manage device lifecycle using Intune and Autopilot

Support and maintain our Microsoft 365 environment, including Exchange Online, SharePoint, OneDrive and Teams Voice

Infrastructure & Operations

Maintain audio/video equipment and support meeting room setups

Contribute to the development and implementation of IT policies and procedures

Manage asset inventory and produce audit reports and metrics as needed

Collaborate across departments to assess evolving IT needs and communicate relevant updates to management and staff

What we are looking for

Required qualifications





2 to 4 years of experience in a corporate IT support role

Solid hands-on knowledge of Windows , Microsoft 365 and Active Directory

Experience with device management tools such as Intune and Autopilot

Familiarity with LAN/WAN environments and VOIP systems, including MS Teams Voice

C1 level in both Spanish and English, written and spoken

Strong communication and customer service skills

Nice to have

Professional certifications such as CompTIA A+, Network+ or Microsoft MCSA

Experience with remote support tools (TeamViewer, RDP or similar)

Experience in an international or cross-functional environment

What we offer

Permanent contract within a growing international group

Competitive salary complemented by an annual performance-based bonus

Hybrid work model: 3 days in our Madrid office, 2 days remote

Private health insurance with Sanitas, fully covered for the employee

Meal vouchers through Pluxee A structured onboarding and long-term development opportunities within APWireless

Our recruitment process

Our process typically includes

An initial conversation with the Talent Acquisition team

One or two interviews with the hiring manager and relevant stakeholders

Steps may vary slightly depending on the role and local context.

Use of artificial intelligence in our recruitment process

As part of our recruitment process, we may use automated tools, including AI-based solutions, to assist in the screening and analysis of applications. These tools are used solely to support application management and improve process efficiency. All hiring decisions involve human evaluation.

No final decision is made based solely on automated processing. We are committed to using these technologies responsibly, transparently and in compliance with applicable data protection and employment regulations.

Our commitment

At APWireless, we believe that sustainable performance is built on accountability, collaboration and inclusion. We are committed to providing equal opportunities to all candidates and to fostering a work environment that is inclusive, respectful and conducive to professional growth.

📌 It Support Specialist (Madrid)
🏢 APWireless Careers
📍 Madrid