We are looking for a Customer Service Representative for a integral packaging manufacturer specializing in sustainable drum and pail liners, IBC liners, and Bag-in-Box solutions for the world's leading brands across food and beverage, chemical, pharmaceutical, cosmetic, and industrial sectros, including BASF, Unilever, L'Oréal, Johnson&Johnson;, Honeywell, Henkel, 3M, and Dow. The Customer Service Representative (CSR) is the main point of contact for the company's clients and plays a central role in delivering a high-quality customer experience. Working independently and with a strong sense of responsibility, the CSR supports both clients and Sales Managers in resolving day-to-day challenges and identifying the right solutions.
* Process customer orders in a courteous, efficient, and timely manner.
* Organize workflow and coordinate with the plant to meet customer deadlines.
* Effectively present and discuss the products and services of the company to current and prospective customers in a way that conveys an image of quality, integrity, and a superior understanding of customer needs.
* Attend to customer questions, complaints, and concerns immediately and facilitate satisfactory resolution.
* Cross-sell and up-sell to existing customers.




* Resolve complaints and order issues.
* Oversee product exchanges and returns.
* Analyze data and statistics to isolate and identify areas of improvement.
* Follow all quality and food safety policies and procedures to ensure CDF products meet all applicable customer, regulatory, and industry standards.
* Maintain customer records and update information as needed in Hubspot and IFS
* Identify sales opportunities and refer them to the Sales Team. Success factors/job competencies:
* Strong customer focus
* Strong interpersonal skills, team player
* Goal-oriented with a strong motivation to achieve targets
* Ability to multi-task
* Organizational skills with attention to detail
* Strong verbal and written communication skills Work Environment :
* Office-based in Bages
* Standard business hours: 08:30 to 17:00 CET, Monday to Friday
* Contract type: Permanent, with six (6) month probationary period
* Working model: On-site, Monday
- Friday (5 days per week)
*

Salary:
35-45k
*

Benefits:
20 paid holidays, 12 paid public holidays /Private health insurance / Yearly performance review

📌 Customer Service Representative (España)
🏢 etalentum
📍 España