OverviewIn this role you will manage a portfolio of strategic, high-value customers, acting as their primary contact and trusted advisor.

You will collaborate with cross-functional teams to deliver excellent service, drive retention and account growth, and coordinate with Europe and the US to support integral relationships.

Based in Valencia, you will engage locally with the largest client while aligning operations to meet KPIs and customer expectations.

This position offers the chance to shape key accounts, improve service delivery, and contribute to a customer-centric, globally connected logistics network.

ResponsabilidadesManage a portfolio of strategic, high-revenue customer accounts and serve as the main point of contact for commercial matters

Build trusted relationships with key stakeholders and understand each customer's business, supply chain, and growth objectives

Drive retention, satisfaction, and long-term growth through proactive account management and strategic planning

Conduct regular business reviews with performance data, market insights, and improvement recommendations

Identify opportunities to expand services and increase customer value within existing accounts





Collaborate with operations teams to ensure seamless execution and service excellence against KPIs

Advocate for the customer internally, coordinating with cross-functional teams to prioritize needs

Lead discussions on service performance, operational challenges, and strategic initiatives

Manage escalations and complex situations to maintain strong customer relationships

Monitor account performance, including service levels and profitability, and identify growth opportunities

Work with Europe and US colleagues to support shared customers and ensure a consistent experience

Maintain accurate account plans, forecasts, and customer data in CRM and internal systems

Requisitos principalesMinimum 5 years of experience in Account Management, Customer Service, Sales, or another customer-facing role in logistics, transportation, or freight forwarding

Fluent in Spanish and English

Ability to travel locally to customer sites as needed

Strong relationship management and stakeholder management

Team collaboration with customers and internal operations

Executive-level communication and presentation skills

Proficiency in Microsoft Excel

PowerPoint

Copilot

📌 Key Account Manager - C.H. Robinson Int. (Valencia)
🏢 C.H. Robinson Int.
📍 Valencia