We are looking for a Customer Service Representative to join our team and support an automotive technology product used in the United States. Our client develops an automotive diagnostic device connected to a mobile app, allowing users to access real-time vehicle information, report issues, and receive support directly from their smartphones. As a CSR, you will play a key role in this experience by helping users understand what's happening with their vehicle and guiding them through the next steps. This is NOT a sales role. It is a customer support position, focused on handling calls, creating tickets, providing follow-ups, and resolving issues. 100% on-site position at WeWork
- Av. Las Américas, Country Club. Responsibilities
* Serve as the first point of contact for U.
S.-based users via phone, email, and chat
* Assist customers when there is an issue with their vehicle or diagnostic device
* Resolve issues during the call when possible; otherwise, create and manage tickets for other teams




* Clearly explain next steps and follow up with users until resolution
* Document interactions and feedback in the CRM system
* Collaborate with technical and support teams to resolve complex cases
* Provide product guidance and onboarding support when needed
* Share customer insights to help improve the product and support processes
* 3+ years of experience in customer service or customer support
* Experience supporting U.
S.-based customers (preferred)
* Strong communication and problem-solving skills
* Comfortable handling calls and explaining technical or product-related topics
* Experience using CRM or ticketing systems
* Strong organizational skills, attention to detail, and ability to multitask
* Availability to work on-site at WeWork (Av. Las Américas, Country Club)
* Open to a contractor arrangement (initially without benefits)
* Occasional schedule flexibility if required #J-18808-Ljbffr

📌 Customer Service Representative (Castilla-La Mancha)
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