At Hive, we're building the most customer-centric operations platform in Europe — and our Merchant Care team is at the heart of that mission.

Merchant Care

Associate — On the Ground , you'll be the first point of contact for our merchants' operational issues You'll work shoulder-to-shoulder with our logistics partner's floor teams, spot issues before they escalate, and close the loop between what's happening on the warehouse floor and our merchants. part of Hive's Merchant Care team, and the bridge between the fulfillment center operations, Hive's office-based specialists, and our merchants. Be the go-to Merchant Care contact at the fulfillment center: resolve issues that need a pair of eyes on the floor (missing items, inventory discrepancies, packaging questions, returns edge-cases). Own the support tickets (Zendesk) routed directly to the fulfillment center queue — investigate, action, and resolve.

Spot inefficiencies and proactively improve Merchant Care processes as we scale the on-site model. Act as the voice of the merchant in cross-functional discussions with Product, Operations and Tech. Bring data into every decision — Metabase, Notion, Asana, Zendesk and Claude are your daily tools.

Start focused on Inventory / inbound, and broaden to Freight, B2B and Outbound after the first few months — becoming the on-site go-to for multiple Merchant Care topics at your fulfillment center. English , Spanish (C2 or Native level)



We already reach tens of millions of consumers every year and empower over 500 independent brands to grow and thrive - and we're just getting started. Join a high-performing, ambitious team, including many from world-class companies such as McKinsey, Amazon, Shopify, Google, TikTok, and Trade Republic.

From day one, you'll take ownership of ambitious projects and grow alongside Hive as we scale.

We offer market-competitive salaries and an equity incentive plan (EIP) for all full-time team members. Choose the setup that helps you do your best work - a MacBook (or laptop of your choice), plus accessories like an extra monitor or headphones to match your working style. Well-being matters: Benefit from flexible working hours, free drinks and snacks at our offices, and regular team events - including company-wide offsites that bring all of Hive together.

We're revolutionizing e-commerce operations. At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.

Since our founding in ****, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. Backed by prestigious investors including Tiger Integral, Earlybird, and Picus Capital, we're scaling our impact across Europe.

📌 Merchant Care Associate - On The Ground - Full-Time (Málaga)
🏢 Hive
📍 Málaga