Customer Service SpecialistMadrid MedtronicFlexible Work ArrangementWarsaw, Mazowieckie, PolandHeerlen, Limburg, NetherlandsMadrid, Madrid, SpainMilano, Lombardia, ItalyWatford, Hertfordshire, United KingdomFull timeRCareers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year.

Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeAs we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Specialists who are passionate about delivering exceptional services and who thrive in a fast-moving environment. While you will contribute to projects, process improvements, and system enhancements, you will also remain closely connected to day-to-day customer care operations and customer interactions. This position follows a hybrid work arrangement, with a combination of office-based and remote work.

Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.You will support complex customer situations, drive process enhancements, provide operational guidance, and contribute to projects and business initiatives while remaining actively involved in day-to-day customer care activities.Primary ResponsibilitiesAct as a subject matter expert for complex customer inquiries, operational processes, and escalated issuesManage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and qualityPartner with internal stakeholders to resolve complex customer and operational mattersIdentify opportunities to improve processes, simplify workflows, and implement sustainable solutionsParticipate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activitiesSupport compliance with company policies, procedures,



and quality requirementsAnalyze operational data and performance trends to identify opportunities for improvementSupport knowledge-sharing, onboarding, and training activities across the Customer Care teamRequired QualificationsHigh School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environmentProfessional proficiency in English and French both written and verbalExperience managing complex customer situations, escalations, or cross-functional operational processesExperience analyzing operational data and applying insights to support improvements.Proficiency with Microsoft Office applications, including Outlook, Excel, and WordPreferred QualificationsExperience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industriesExperience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or SalesforceProficiency in additional languagesExperience participating in projects, business transformation initiatives, or system implementationsExperience supporting continuous improvement or operational excellence initiativesMedtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law of 22 March on effective equality between women and men and Law * for the real and effective equality of transgender people and the protection of LGTBI rights.

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RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position,



but they are not an exhaustive list of all the required responsibilities and skills of this position.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission - to alleviate pain, restore health, and extend life - unites a general team of 95,000+ passionate people.From the R&D; lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.

Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.Life-transforming technologies . We advance healthcare, society, and equity with every design, inside and outside our walls.Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in careIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

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