YOUR MISSION Your mission is to make partners across Glovo's six African markets operate at their best, for customers, couriers and the partners themselves. You will own partner side performance, from preparation time to vendor fails, find the real cause behind every problem, and lead the conversation with General Managers, Heads of Operations and Commercial teams to fix it. THE JOURNEY Own partner performance KPIs across Africa: Preparation Time, WTP and aWTP, Vendor Fail Rate, partner availability and Order Ready usage, with targets and action plans per market.

Analyse partner data in depth, by partner, city and cohort, to find root causes and size the impact on delivery time and customer experience. Lead partner operations discussions with General Managers, Heads of Operations and Heads of Commercial, and align them on priorities and actions. Partner with global and regional Commercial and Partner Operations teams to bring Africa's needs into general priorities, and roll out global initiatives locally.

Build partner scorecards, penalisation and prioritisation frameworks, and dashboards that local teams use on their own. Set targets, track performance, find the needle movers and launch projects with local teams and Commercial, from pilot to rollout and monitoring.



Build self serve tools and automated reporting that keep partner performance visible and proactive.

Travel regularly to our markets to work with local teams, Account Managers and partners on the ground.

WHAT YOU WILL BRING TO THE RIDE 3-5 years of experience in high paced environments such as operations, consulting, logistics, marketplace ops or similar fast-moving companies. Strong analytical capability, problem solving and data driven decision-making. You're comfortable exploring dashboards, running pivot tables and using data to inform decisions and challenge assumptions.

Experience in KPIs creation & tracking, team delegation and understanding of marketplace or delivery business models, with the ability to align multiple stakeholders (Commercial, Legal, Partner & Courier Ops, Product and others) based on the company's goals. Excellent communication skills in English (B2+), both written and verbal (to the team and senior management)l. You can zoom out on strategic topics, but you are willing to deep dive into details when the situation demands it.

Resilience and adaptability to remain focused and effective when priorities shift or ambiguity increases. Together, they move the business forward and deliver great experiences. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.

📌 Partner Operations Lead Africa (Cataluña)
🏢 Deliveryhero
📍 Cataluña