Calling all innovators – find your future at Fiserv.

We're Fiserv, a general leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Payments Operations Specialist

What does a successful Payments Operations Specialist do?

A successful Payments Operations Specialist at Fiserv helps merchants operate with confidence by supporting reliable, efficient day-to-day payment operations. This role strengthens the client experience by monitoring operational health, resolving exceptions, and coordinating timely outcomes across teams and partners. As part of our commitment to being partners in possibility, this person brings a customer-focused, detail-oriented approach that supports service excellence, operational resilience, and continuous improvement.

They also help provide visibility into performance, incidents, and risk through strong governance and reporting practices.

What you will do

Monitor operational queues, case activity, and service requests to support SLA adherence and service continuity

Provide second-line support for terminal solutions and merchant support tools, including onboarding, activation, troubleshooting, and issue resolution

Investigate failed requests, validate operational data,



and support maintenance activities across payment operations processes

Triage incidents, escalate issues to the appropriate teams, and track progress through resolution

Perform operational checks, support reconciliations, and maintain accurate records in line with control requirements

Prepare KPI reporting and support governance routines that provide visibility to senior stakeholders

Maintain standard operating procedures and identify opportunities to improve efficiency, quality, and consistency

Coordinate with internal partners and external providers to resolve issues and support dependable merchant operations

What you will need to have:

Bachelor's degree and/or equivalent military experience

Experience supporting payments operations, merchant support, or digital platform operations in a regulated or service-driven environment

Knowledge of merchant acquiring card payment flows, terminal operations, and customer support tools

Proficiency using ticketing or workflow management systems to manage cases, incidents, and service requests

Strong analytical, problem-solving, communication, and cross-functional collaboration skills

What would be great to have:





Experience supporting SoftPOS solutions or digital acceptance products

Familiarity with merchant portals and terminal lifecycle support activities

Understanding of ITIL concepts, incident management, and service operations best practices

Basic SQL skills for operational research, data validation, or reporting support

Experience contributing to reporting, governance routines, and process improvement initiatives

Thank you for considering employment with Fiserv.

Please

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

📌 Payments Operations Specialist (Madrid)
🏢 Fiserv
📍 Madrid