Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform—the only truly integral hotel technology platform—Shiji's cloud-based portfolio includes
Property Management System
,
Point-of-Sale
,
guest engagement
,
distribution
,
payments
, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
The best hotels run on Shiji—day and night.
To support our Infrasys Team, we're looking for an Implementation Consultant, who will provide technical consultancy to our hospitality customers within Europe and the UK and will be responsible for installing, training and supporting our hospitality platform products as well as providing excellent customer care and maintaining healthy relationships with our current and future customers in an environment where every staff member is passionate about going the extra mile.
Infrasys is the leading Food & Beverage enterprise solution provider and a one-stop hospitality platform with service-oriented architecture that simply combines POS, reservation, membership and menu on one platform. An extremely agile and scalable platform, it is suitable for single restaurant to international group with many outlets around the world.
What you will do
Install Infrasys Cloud and related products on customer site
Analyze customer needs and configure the system by observing the Major Account standards
Configure the system to meet country specific legal fiscal requirements
Ensure multiple user, and service model concept meets the customer operational workflow
Provide possible solutions for functional gaps and work closely with the Product Management to archive project targets
Train the staff in the best and most practical use of the software
Report accurate project status and act proactively to achieve the project goal
Take the customer site live and provide technical support after going live
Be the technical point of contact for the customer during the project life-cycle and answer any operational and application requests in a timely manner
Assist Product Management to test new releases and new functions
Perform Release updates if required
Support the support organization while not with the customer
Provide pre-sales support to the regional sales team
Qualifications
Hospitality Business background or working record in a similar role
You have the same passion for the Hospitality industry as our customers' passion to serve their guests
Strong analytical, organizational, communication and people skills required
Ability to adapt quickly to new technologies, products and procedures
Ability to work and thrive in a multi-tasked and fast-paced environment
Ability to quickly learn the company's various IT solutions; and able to handle system installation
Experience with hotel property management systems is a plus
Professional "get it done" attitude and work ethic
Fluent in English and Italian, other languages are a plus
Willingness to travel 60% to 90% of the time across Europe & UK
Additional Information
Exciting job within a creative environment and the opportunity to make a real impact on the business.
Grow your experience with web and cloud technologies in a very innovative technology environment.
Friendly, motivated and talented multicultural team.