Duties and

Responsibilities:
* Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well)
* Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits
* Use cheat sheets,guides andprotocolsprovided during the training
* Ensure customer satisfaction and provide professional customer support
* Identify when the issue should be re-assigned to another department
* Collaborate with other agents or teams in case of more complex cases
* Document each action taken in a CRM system in detail. Requirements
* Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)




* Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
* A resourceful and stress-resilient personality that can adapt and remain calm in all situations
* Good listening skills and ability to empathize with others
* Ability to solve issues in a timely manner
* Ability to work independently while being a team player at the same time
* Ability to cover shift rotation and be on time at the office.
* Be part of a dynamic and creative team with a positive and friendly atmosphere
* Guidance and tools to reach your full potential #J-18808-Ljbffr

📌 Dutch Customer Service Advisor (Andalucía)
🏢 Intersoft Team
📍 Andalucía