Requirements
* Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms
* Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching
* Comfortable with ITSM/ticketing, change control and documentation
* Familiarity with scripting/automation (PowerShell/Bash) is a plus
* Clear, confident communication skills — translating technical concepts for non-technical users
* Subject-matter expertise in at least one of the following: o Microsoft tenant migrations o Microsoft Intune o Microsoft Endpoint Configuration Manager o SharePoint Administration o JIRA Administration o API integrations o AI adoption What the job involves
* Our COO Teams are the engine that powers Open Cosmos’ operations
* This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards
* They turn plans into action, keeping us efficient and mission-ready at all times
* We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology
* This is a hands-on technical role — combining escalated user support,



deeper infrastructure work, and continuous improvement
* You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow
* You’ll own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools
* Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions
* Meet SLAs and communicate clearly with users and stakeholders
* Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID
* Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines
* Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed
* Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding
* Contribute to deployments and upgrades (office builds, Wi‑Fi refresh, EDR rollouts, migrations)
* Improve automation, self-service, reporting and monitoring through scripting and tooling
* Champion security best practice across patching, hardening, device compliance, and access controls #J-18808-Ljbffr

📌 2nd Line IT Support Engineer (España)
🏢 Open Cosmos
📍 España