Job TitleQuality Analyst (Catalan - speaking) - Remote AV01Job DescriptionReady to lead a team, develop talent, and drive results? Are you a natural leader who enjoys motivating people, solving problems, and helping others reach their potential? Join our team as a Team Leader and play a key role in delivering excellent customer experiences while supporting your team's growth and performance.What will you do?

Monitor quality processes and customer interactions to ensure compliance with standards.Analyze quality metrics, identify trends, and conduct root cause analysis.Recommend and implement process improvements to enhance performance and customer satisfaction.Collaborate with Quality, Operations, and other stakeholders to drive improvement initiatives.Provide feedback and reports on quality performance and key trends.Maintain quality documentation, reporting standards, and data accuracy.What are we looking for? Fluency in at least one co-official language of Spain: Catalan, Valencian, Galician, or Basque .

Advanced

English proficiency.A bachelor's degree in a related field, with 2-4 years of experience preferred.Strong analytical skills and attention to detail.Excellent written and verbal communication skills.Proficiency in Microsoft Office.Strong organizational skills, initiative,



and the ability to manage multiple priorities and deadlines.Professionalism and the ability to build effective working relationships.What's in it for youFull-time 39 hours/week contract: Monday to Friday rotative schedule from 9:00 to 20:00Salary * euros gross/year + up to euros gross/year in bonusWork remotely from anywhere in SpainFull paid training on the company and the project you'll be working onCareer development programs, specialized coursesReady to lead the way? Bring your leadership skills, people-focused approach, and passion for performance to a role where you can make a real impact.Concentrix is an equal opportunity employerWe're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. xqysrnhLocationESP Barcelona - C/ de la Selva de Mar, 129Es posible que un gran número de candidatos se presenten a este puesto, así que asegúrese de enviar su CV y su solicitud lo antes posible. opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Quality Analyst (Catalan - Speaking) - Remote Av01 (Barcelona)
🏢 Concentrix Experts Colombia
📍 Barcelona