At Milestone Systems we put people first in everything we do
- from the way we treat each other and our communities, through the way we develop and sell our products. Impact & Purpose Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems Join Milestone, the global market leader

Location:
We are looking for a Technical Support Professional with English and French, Italian or Dutch based in Barcelona (hybrid
- late shift 10:00 to 19:00). Role Summary: Technical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset. What You Will Do:
* Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.
* Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.
* Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.
* Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.
* Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.
* Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). What You Bring to the Team:
* Informatic Support technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications.
* At least 4 years of work experience providing technical support for external clients.
* Practical experience with Microsoft Windows operating systems and relevant technologies.




* IP Network knowledge and troubleshooting experience.
* Storage technologies knowledge. (JBDO, RAID, SAN, NAS, Cloud) and relational Databases maintenance (Backup, Restore, Shrink, Detach, Attach).
* Experience providing multichannel support, confident in providing support over the phone, chat and web cases.
* Excellent communication skills and fluency in written and verbal, C level French and English. How You Will Make a Difference:
* You are confident of own capabilities and believes that persistence and hard work yield results.
* You are open-minded & shares information with others.
* You give and receive constructive feedback to strive for continuous self-improvement.
* You can constructively handle conflicts and can recover from dissatisfied customer situations. About the Team: Milestone Technical Support (MTS) is an international support team that provides excellent Customer / Partner satisfaction. We operate globally, in a fast-paced dynamic environment, united by one common passion
- to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow personally and professionally. How We Support You:
* Individual development plans aligned with your career goals
* Access to training, learning resources, and certifications
* Adaptable working arrangements
* Supportive leadership and regular feedback
* Opportunities for cross-functional and cross-regional collaboration
* Social activities and spaces to connect with colleagues

What We Offer
* Gym contribution
* Luxury health and dental package
* Life insurance
* Learning and trainings plan

About Us
Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset
- freedom, inclusion, and togetherness, we always consider our employees, partners, and communities in everything. #J-18808-Ljbffr

📌 Technical Support Professional (España)
🏢 Milestone Systems
📍 España