We are looking for a VIP Account Manager to take ownership of relationships with our highest-value players. In this role, you will be responsible for building long-term relationships, delivering a highly personalized experience, and driving VIP engagement, retention, and loyalty. ¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación.

Key Responsibilities
VIP Relationship Management
* Build and maintain strong, long-term relationships with VIP players.
* Act as a trusted point of contact, understanding individual player preferences, expectations, and needs.
* Deliver a consistently high level of personalized service across all player interactions. Player Engagement & Retention
* Develop and implement personalized engagement strategies to strengthen player loyalty and retention.
* Manage tailored rewards, promotions, and incentives based on individual player profiles and activity.
* Proactively engage with VIP players to maintain strong relationships and encourage continued engagement. Communication & Support
* Serve as the primary contact for assigned VIP players across channels including Intercom, Discord, email, and other communication platforms.
* Respond to player requests and concerns promptly and professionally.
* Take ownership of issues through to resolution, coordinating internally where required. Data & Player Insights
* Monitor player activity, preferences, and performance to identify opportunities for engagement and retention.
* Use player data and behavioral insights to make informed decisions around rewards, promotions, and communication.




* Maintain accurate and up-to-date records of VIP interactions and relevant player information. Cross-Functional Collaboration
* Work closely with Customer Support, Marketing, Promotions, Payments, and other internal teams to ensure a seamless VIP experience.
* Coordinate exclusive offers, campaigns, and player experiences tailored to VIP segments.
* Share player feedback and insights with relevant teams to help improve products and services. What We're Looking For
* Proven experience in VIP management, account management, customer success, customer service, or a similar client-facing role.
* Experience within iGaming, online gaming, crypto, betting, or another high-value customer environment is highly desirable.
* Strong relationship-building and communication skills, with the ability to establish trust with high-value clients.
* Excellent written and verbal English communication skills.
* Strong organizational skills and the ability to manage multiple VIP relationships simultaneously.
* A proactive, solution-oriented approach with strong attention to detail.
* Comfortable working with CRM and communication platforms such as Intercom, Discord, and similar tools.
* Ability to understand and work with player data and behavioral insights.
* Ability to work effectively in a fast-paced, international, and remote environment.
* Additional languages are a plus.

What We Offer
* Competitive salary with performance-based incentives.
* 25 days of paid time off
* Equipment allowance to support your home working setup.
* Opportunity to work closely with high-value players and directly influence the VIP experience.
* Professional growth and development opportunities. xqysrnh
* A remote-first working environment with an international team.

📌 Vip Account Manager (Comunidad de Madrid)
🏢 Gamdom
📍 Comunidad de Madrid