At Eaton, we are looking for a Customer Service Engineer to join our Crouse-Hinds / CEAG business. This is a highly technical, customer-facing role supporting industrial customers across Spain and selected export markets in a ex-proofed.Working in a 100% remote environment , you will act as the key point of contact throughout the customer project lifecycle, technical quotations, regular customer orders handling & order execution activities, and delivery follow-up. You will collaborate closely with customers, sales teams, engineering experts, manufacturing sites, and operations teams across Europe to ensure a seamless customer experience.This role combines technical customer support, project coordination, order management, and stakeholder communication within a specialized market focused on explosion-proof electrical equipment and power distribution solutions.What you'll do:Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.Provide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions.Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.Collaborate with international teams across Europe, including engineering, operations, manufacturing,



and customer service functions.Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.Skills:Strong technical understanding of electrical products, systems, or industrial equipment.Customer-focused mindset with excellent relationship-building skills.Excellent organizational skills and ability to manage multiple projects and priorities simultaneously.Comfortable working in a remote and highly collaborative environment.SAP knowledge or experience with ERP systems is strongly preferred.Proficiency in Microsoft Office applications.LanguagesFluent Spanish and English (written and spoken) are required.French language skills would be considered an advantage.Qualifications:Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.Experience working with technical or engineered-to-order products within industrial markets.Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership);Ongoing Learning and Career Development Opportunities in a general company.

Strong, agile, and diverse team locally and globally;Detailed induction support and well-structured onboarding.... #

📌 Remote Customer Experience Specialist (Spanish) (Barcelona)
🏢 Mercier Consultancy MD
📍 Barcelona