OverviewIn this RevOps Specialist role, you will own and optimize customer-support processes while contributing to Sales, Marketing and Finance as needed.
You'll work within a cross-functional RevOps team to scale support with Intercom and Fin AI, improve customer experience, and monitor key metrics.
The position offers exposure to a growing customer lifecycle operation and opportunities to drive data-driven improvements.
You will join a collaborative, autonomous team focused on operational excellence and business impact.
Compensaciones / BeneficiosPermanent contract
26 paid days off
Adaptable working hours
Short work-day on Fridays
Free catered lunch
Annual training budget per employee?
(training)","Fully equipped kitchen with snacks and drinks","Top-notch work equipment","Office by the sea with ping pong and PlayStation","Gym membership discounts
ResponsabilidadesOwn RevOps processes and tooling for Customer Support using Intercom and Fin AI
Configure and optimize Intercom inboxes and workflows, and Fin AI resolution rules
Collaborate with CS to map and improve support workflows
Define and track CS KPIs (response time, CSAT, ticket volume, resolution rate) and build dashboards
Boost Fin AI resolution rate while maintaining CSAT
Identify friction points in the customer journey and coordinate with Sales/Marketing/Finance to fix them
Support broader RevOps tasks across Sales, Marketing and Finance including reporting and CRM data hygiene
Contribute to cross-functional RevOps projects beyond Customer Support
Ensure data consistency across RevOps tools
Assist in maintaining a scalable, reliable support operation with AI integrations
Requisitos principales2-4 years of RevOps, Support Ops, CS analytics, or similar roles
Hands-on experience with Intercom; Fin AI or other AI support agents is a plus
Comfort with data, dashboards, and basic analysis
Versatile, hands-on with CS and broader RevOps tasks
Understanding of business context to proactively improve operations and push back when needed
Experience with HubSpot or Lightdash, and Canny
Experience in SaaS B2B metrics
Native Spanish and fluent English
Cross-functional collaboration
Analytical mindset
Proactive and versatile
Intercom
Fin AI (AI support agent)
HubSpot
📌 Revops Specialist - Holded (Barcelona)
🏢 Holded
📍 Barcelona
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