Type: Part-time contract

Location:
Supporting users in Barcelona, Spain or Miszewo, Poland or Changzhou or Shanghai
- China
* Configure, image, install and maintain PCs, desk phones, peripherals, mobile phones and other devices, including upgrades
* Provide first-level support for local hardware
* Resolve service desk tickets and log user-reported issues, following ITIL incident and problem management
* Coach users and explain issues and fixes in plain language
* Provision and manage user access
* Track assets and licenses assigned to users Qualification
* 5+ years across the full range of desktop support, including hardware and software asset management
* End-user support in a service desk, following ITIL and help desk best practice
* Troubleshooting PC hardware, peripherals and applications
* Microsoft 365 / Office 365, Active Directory, and M365 users and groups
* Client firewall and antivirus support
* Basic network troubleshooting
* Experience with Cisco Umbrella or Cisco Secure Access, or Zscaler or Palo Alto Prisma Access
* Experience with SolarWinds or similar application #J-18808-Ljbffr

📌 Desktop Support Engineer (Cataluña)
🏢 GyanSys
📍 Cataluña