DescriptionThe EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Specialist to contribute to the improvement, growth and fast-paced changes of the EU Operations network.The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. Our team owns technology project execution, communication, troubleshooting and change management between Amazon Fulfillment Technology team and Fulfillment Center Operations in inbound. The role's primary function is to provide analytical support to both ACES PMs, own configuration support for key inbound nodes, and dive deep into tickets from FC Operations to resolve critical FC bottlenecksKey job responsibilitiesBecome proficient on multiple process area systems and tools and provide technical support across Inbound nodesBe the main analytical support for internal ACES PMs within the manager's sub-teamResolve critical tickets from operations within service level agreement (SLA)Maintain and uphold best practices and standards, acting as an adviser for Operations customers, peers, and support teamsInform and educate customers and stakeholders on system changes, console clean-ups, and peak readiness guidelines via email and written procedures, remotely via office hours,



or in-personProvide occasional project management support, including analysis and root-causing, reporting, and pilot oversightAbout the teamAmazon Customer Excellence Systems (ACES) plays a critical role in orchestrating cross-functional technology and continuous-improvement projects from scoping and design through test and rollout.

Our goal is to design autonomous and automated systems that replace complex decision-making with simple solutions and facilitate end-to-end operational control of fulfillment execution.Python) and advanced SQL skills.

Experience in English-language communication skills, both written and verbalExperience using analytical thinking and problem-solving skills to identify root causes of technical problemsPreferred QualificationsExperience in managing and troublshooting network, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in any Bigdata architectureExperience in data analytics or automationAmazon is an equal opportunities employer. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

📌 Sap Hcm Consultant - Hr Pse (Sector Publico) (Madrid)
🏢 Minsait
📍 Madrid