The Calypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams.

The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.Responsibilities

Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules

Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools

Investigate and resolve incidents raised by business users within agreed SLAs

Triage issues, perform root cause analysis, and escalation complex problems to support or development teams

Support users across trade capture, confirmations, settlements, cash management, and reporting workflows

Assist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L;, risk, and position reconciliation

Troubleshoot pricing,



valuation, and market data issues in coordination with quants and market data teams

Support asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)

Write and execute SQL queries (Oracle/Sybase) to investigate data issues

Review and interpret Calypso logs, engine outputs, and Java stack traces

Support interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)

Assist with deployments, patch installations, environment refreshes, and user access management

As a Senior on the team, you will be expected to mentor and support junior resources

Requirements A minimum of 3 years of experience as Calypso Support Analyst

Hands on Calypso application knowledge

Experience of incident and problem management

Excellent stakeholder management skills

Open to relocation/business travel

📌 Senior Calypso Support Analyst (Melilla)
🏢 Epam Systems
📍 Melilla