Short Description

Function: Finance (CFO)

Contract: permanent

Location: Barcelona

Why we need this role

As a Senior Collections Specialist, you play a critical role in ensuring cash is collected efficiently and on time, directly supporting the company's financial stability. You balance firm enforcement of payment terms with strong customer relationship management, proactively identifying and resolving billing discrepancies to prevent delays and disputes. By reducing financial risk through continuous account monitoring, you provide accurate reporting and cash?flow forecasting to support informed business decisions.

You also support compliance and audit requirements, ensuring all collection activities are well documented, controlled, and aligned with internal policies and regulatory standards.

What you will do

Responsible for the accounts receivable collection performance for a portfolio of customers

Manage the cash collection, account reconciliation and relationship of a selection of Key customers

Contacting customers, performing activities as directed by automated workflow, or applying own judgement and time management

Resolution of unallocated cash & credit requiring account reconciliation and/or customer contact

Support and guide our centralized functions in both Barcelona and India. i.e. cash apps; disputes

Attend monthly reviews and prepare business metrics for review with SSC line management and finance contacts in the relevant business unit to whom you are providing a service

Comply with Service Levels (SLA's) & manage own performance to improve/stabilize KPI's

Compliance with the current process design and specifications, process excellence and data quality principles

Initiate improvements to policy and process

What you will do

As a Senior Collections Specialist, you play a critical role in ensuring cash is collected efficiently and on time, directly supporting the company's financial stability.



You balance firm enforcement of payment terms with strong customer relationship management, proactively identifying and resolving billing discrepancies to prevent delays and disputes. By reducing financial risk through continuous account monitoring, you provide accurate reporting and cash?flow forecasting to support informed business decisions.

You also support compliance and audit requirements, ensuring all collection activities are well documented, controlled, and aligned with internal policies and regulatory standards.

What we're looking for

Minimum of 2 years'

experience in Cash Collection

Familiarity dealing with complex customer accounts

Good level of dispute resolution and management experience

Use of Collection software i.e. software driving automated workflow and tasks

Computer literate with knowledge of Oracle, SAP or similar

Advance knowledge of Microsoft office suite i.e. Excel, Presentation, etc.)

Complex Customer account reconciliation skills

Good level of Financial & Business acumen

Excellent interpersonal, written and verbal communication, persuasion and negotiation skills

Knowledge of Shared Service environment

All fluent in written and spoken Spanish and English

.

Strong analysis and problem solving skills, you tackle familiar challenges logically and applied appropriate solutions

Prior experience working across different levels of the company

Strong leadership skills and commercial acumen, acting as responsible and owner

Keen on continuous improvement, you often come up with new ideas

Customer focus minded, providing help and support to different internal teams

Professional experience development, pursuing development in line with job requirements

Working in partnership, cooperating with other team members and teams

Solid communication skills, showcasing influence and persuasiveness to decision making

Ability to plan and organize different processes or activities

You're a self-starter with a results driven mindset

Might haves

Graduate or Master will be preferred You're a self-starter with a results driven mindset

📌 Senior Collections Specialist (Laza)
🏢 Colt Technology Services
📍 Laza