OverviewIn this role you will define and maintain process and quality standards for CS execution across the Core marketplace.

You will run the operating cadence with Core local ops leaders, own quality validation, and ensure cross-market consistency.

You will partner with QA and data teams to translate findings into operating changes and proactively close process gaps.

You will represent the central CS team to local leadership and align with PMS to keep standards shared.

This opportunity offers hands-on impact at scale within a global, versátil environment.

Compensaciones / BeneficiosHealthcare insurance

Wellness benefits

Generous time off

Local perks (meal vouchers, transport allowances)

Career growth opportunities

Remote work and flexible hours

ResponsabilidadesDefine and maintain process and quality standards for CS execution across the Core marketplace

Run operating cadence with Core local ops leaders under dotted-line mandate

Own quality validation and escalate gaps

Ensure cross-market consistency in Core

Partner with Quality Lead and data team to translate QA findings into operating changes





Identify and close process gaps proactively

Represent central CS to Core local ops leadership

Coordinate with Ops Excellence Manager – PMS for alignment

Establish or refresh operating cadence with PMS leadership

Drive deprecation of email and reduction of volume to live channels and cost per ticket improvement

Requisitos principales5+ years in customer service or operations management

Project management experience

Comfortable reading and shaping data

Experience building projects from 0 to 1

Experience operating across multiple markets

Strong stakeholder management without formal authority

Process design and documentation discipline

Comfortable owning quality validation and process governance

Fluent English

Nice to have multi-market marketplace or consumer business experience

Additional European language (ES, PL, IT, PT, CZ, DE) optional stakeholder management communication problem-solving data interpretation quality governance process design

📌 Senior Customer Care Operations Specialist (Barcelona)
🏢 Docplanner
📍 Barcelona