This role is designed for a strategic Managed Services architect capable of shaping commercially compelling, AI- and outcome-driven service models across applications, and cloud operations. Avanade is accelerating the growth and evolution of its Managed Services business across Applications, Infrastructure, Cloud and Digital Operations.

Managed Services Solution

Architect with strong deal shaping, service model design and strategic transformation capabilities. and future-ready Managed Services solutions for new and existing clients. understanding of Managed Services delivery models with a strong business mindset, helping Avanade define differentiated value propositions, modern operating and scalable service frameworks. A key focus of the role will be to contribute to the evolution of Managed Services through and Agentic AI service models , supporting both infrastructure and application managed services. The candidate will help clients move from traditional service models towards more intelligent, proactive, and outcome-based services, combining human with AI-driven service orchestration. role requires strong customer-facing skills, executive communication, commercial The Managed Services Solution Architect will be accountable for shaping and developing Managed Services solutions across new opportunities and existing client accounts. end shaping of Managed Services opportunities , and discovery to proposal development, commercial and contract support.

Work with Sales, Account Leadership, Delivery, Finance and Offshore/Nearshore Delivery Centers to design solutions that are operationally robust, commercially competitive and aligned with Avanade's delivery capabilities. business drivers, operational pain points, service integration needs, next-generation Managed Services operating models across Applications, Infrastructure, Cloud, Workplace, Security and Service Management domains. Define service models that include governance, roles and responsibilities, SLAs/XLAs, KPIs, service integration, transition approach,



delivery locations, automation AI-enabled and agentic service frameworks , practical use cases for automation, AI agents and intelligent operations across incident management, request fulfilment, monitoring, application support, infrastructure operations, knowledge management, service and software delivery lifecycle support. Support the transition from reactive service models to autonomous service operations , Develop clear and compelling value propositions, business cases and executive narratives that articulate the expected impact of the proposed service model in terms of efficiency, quality, resilience, scalability, user Own or contribute to effort estimation, cost modelling, solution plans, risk assessments and pricing inputs, ensuring full visibility of service costs across the contract lifecycle.

Support commercial strategy and client conversations, helping shape pricing models, transformation roadmaps, value-based and long-term service evolution plans. and service transformation approaches to client stakeholders, including technical, and mitigate solution risks related to delivery feasibility, transition complexity, tooling, data quality, security, AI governance, commercial and Microsoft ecosystem capabilities to differentiate Managed Services solutions. . Proven experience in Managed Services, IT outsourcing, application management, infrastructure operations, cloud or service transformation.

Experience in service solutioning, deal shaping, presales, proposal or managed services delivery leadership. Strong understanding of Managed Services delivery models, including local, nearshore, offshore,



general Ability to design and articulate service models covering governance, transition, delivery, tooling, SLAs, KPIs, automation, Strong commercial and analytical skills, including experience with estimations, cost models, pricing Strong customer-facing skills, with the ability to communicate complex service, technical and operational concepts to business and executive stakeholders. Knowledge of ITIL-based service management practices and modern delivery approaches such as Agile, DevOps, Experience defining or transforming Managed Services models across both Application Managed Services and Infrastructure / Cloud Managed Services .

Exposure to AI, automation or intelligent operations use cases within IT services, including AIOps, observability, virtual agents, knowledge automation, service desk automation, code Microsoft ecosystem capabilities relevant to Managed Services, such as Azure, Azure Monitor, Application Insights, Defender, Power Platform, Copilot Studio, GitHub Experience designing service improvement roadmaps, automation backlogs, AI adoption Experience engaging with C-level or senior client stakeholders in strategic service transformation conversations. Knowledge of SIAM, FinOps, SRE, cloud operations, security or enterprise service management would be an advantage.

Managed

Services solutioning and service model design Commercial awareness and financial discipline and agentic service transformation Shape high-quality Managed Services solutions that are compelling, Increase the strategic differentiation of Avanade's Managed Services proposals. Embed AI, automation and agentic service thinking into Managed Services opportunities in a practical and measurable way. Improve alignment between client business outcomes, service design, delivery and commercial models.

Support the evolution of Managed Services from traditional delivery models towards intelligent, and outcome-based services. .

📌 Solution Architect - ICT Services (Madrid)
🏢 AVANADE SPAINU
📍 Madrid