Support Engineer, Technical / Technical Support Engineer¿Quiere enviar su solicitud? We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.you can work remotely from your Home office. We do not offer visa sponsorship; As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues, ensuring seamless installations, upgrades, and configurations of QAD products.

You will leverage your expertise to perform Progress DBA tasks, including database optimization, backups, and troubleshooting. This role also demands strict adherence to the company's established quality standards, processes, and tools, ensuring consistent delivery of high-quality support.We require a bilingual candidate who's comfortable in Global environments and working constantly withoperating systemsandnetworks, includingUnix, Linux, and Windows Servers.Collaboration is a key component of this role, as you will work closely with team leads, peers, and cross-functional teams, including R&D; and Product Management, to devise effective solutions and uphold superior support standards. Additionally, you will contribute to team growth by developing and sharing training content, focusing on complex case resolution and technical troubleshooting.Given that our support organization operates 24/7, this position demands a flexible approach to scheduling.

You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. As a Technical Support Engineer,



you have a unique opportunity to grow professionally while making a significant contribution to the success of our clients and the organization.Technical Support and TroubleshootingProvide comprehensive technical assistance for QAD and Progress products, including installations, configurations, upgrades, and administration tasks.Analyze and resolve technical issues, applying advanced troubleshooting skills and root cause analysis to deliver effective and timely resolutions.Perform Progress DBA tasks, including database optimization, backup/restore operations, and monitoring database performance to prevent disruptions.Incident HandlingManage incoming support requests through established ticketing systems and communication channels, ensuring accurate categorization and prioritization of issues.Ensure that support incidents are resolved in line with established Service Level Agreements.Develop comprehensive guides and FAQs to support customers, partners, and internal teams, ensuring quick access to relevant information.Engage with engineering teams to facilitate effective knowledge transfer and gain insights into product updates that may impact support processes.Training and DevelopmentAssist in developing and delivering training materials and sessions to enhance the skills and technical knowledge of team members.Mentor junior team members, providing guidance on complex cases and fostering a collaborative and growth-oriented team environment.Shift Coverage and FlexibilityParticipate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted general support.EducationA Bachelor's Degree in Information Technology, Computer Science, or a related field.





Experience3+ years of relevant experience in supporting enterprise/ERP products.4+ years of experience handling at least P1 support cases, critical escalations, and high-impact cases.Hands-on experience in ERP support, including installing, upgrading, or configuring ERP software. (Nice to have specific QAD expertise)Technical SkillsDatabases:Expertise in SQL, DBA general tasks, and (nice-to-have) Progress DBA(optimization, backup/restore, monitoring). Progress 4GL, Unix scripting. (Product/Cloud Knowledge:Should have knowledge of working with SaaS solutions, or cloud-based integrations.Customer-focused mindset with a strong commitment to high-quality service.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.About QAD:QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace , achieving measurable productivity, resilience, and growth in just 90 days.QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. xqbhyrx We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #

📌 Support Engineer, Technical / Technical Support Engineer (Albacete)
🏢 Qad
📍 Albacete