Hiring: Unified Communications & Power BI Specialist

Location:
Remote Language: English C1 Role Overview We are seeking an experienced Unified Communications & Power BI Specialist to manage and evolve global corporate telephony solutions, including Microsoft Teams Phone and Genesys Cloud Contact Center . The role combines telephony operations, VoIP support, platform administration, and Power BI analytics in a integral enterprise environment.

Key Responsibilities
Unified Communications & Telephony
- Deploy and manage Microsoft Teams Telephony across global sites.
- Implement and maintain Genesys Cloud for Customer Contact Center (CCC) environments.
- Manage telephony migrations, upgrades, expansions, and relocations.
- Act as an escalation point for telephony incidents.
- Provide L2/L3 support for communication platforms. Voice & Network Operations
- Analyze call flows and troubleshoot issues using Wireshark .
- Review and troubleshoot SIP/RTP traffic.
- Support network-related issues involving Firewalls, NAT, and VoIP connectivity.
- Administer Session Border Controllers (AudioCodes, Ribbon) and IP telephony devices.
- Monitor telecommunications systems and services.



Power BI & Reporting
- Develop and maintain Power BI dashboards and reports.
- Manage Power BI Service, including workspaces, datasets, permissions, and governance.
- Optimize data models, DAX calculations, and report performance.
- Integrate data from APIs, databases, and Excel sources.
- Collaborate with business and technical teams to define reporting requirements. Required Skills
- Microsoft Teams Telephony (Direct Routing, Operator Connect).
- Genesys Cloud (Customer Contact Center).
- AudioCodes and/or Ribbon SBCs.
- VoIP technologies (SIP, RTP).
- Wireshark traffic analysis.
- Network troubleshooting (Firewall, NAT).
- Power BI (Data Modeling, DAX, Power Query).
- Power BI Service Administration.
- Data integration via APIs, databases, and Excel.
- Systems monitoring and operations support. Nice to Have
- Advanced Power BI performance optimization.
- Data governance best practices.
- Experience working in large global enterprise environments. Interested? or know someone who could be a good fit, Let's Connect

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