Customer Experience Specialist (Dutch) bankAbout the job Customer Experience Specialist (Dutch) bank is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist tojoin a brand-new team for a Fintech company. Maximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil. Position: Customer Experience Specialist Employment type: Full-time (39h) DUTIES AND

RESPONSIBILITIES:
* Communicate withcustomers through various channels such as phone, email, chat and social media
* Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
* Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
* Identify and address customer needs to elevate internally to improve and/or develop processes
* Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
* Maintain customer satisfaction and retention through impactful customer experience





REQUIREMENTS:
* ExcellentDutch (C2) speakers with C1 English level
* Smart and enthusiastic problem-solver with a keen eye for customer service
* Calm and empathetic when dealing with (difficult) customers
* Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
* Target-driven and trying to exceed expectations

BENEFITS:
* Excellent remuneration package based on experience, skills and performance
* Shifts between 9:00 and xqysrnh 23:00 here the preference is to have some people dedicated for the late night shift (14:00
- 23:00).
* Full-time contract of 39 hours per week
* Fully on-site (no remote work possibilities)
* Being a part of a dynamic and international team (25+ nationalities)
* Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
* High performance culture to kickstart your career and potentially grow within the organization

📌 Customer Experience Specialist (Valencia)
🏢 Grow-Talent.com
📍 Valencia