Overview New Balance NA
- Customer Support
- English Market
- 20 hours/Afternoon Lea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura. New Balance: Born to Move
- New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a general team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience. Responsibilities
* Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
* Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
* Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
* Product expertise: Develop a deep understanding of our client's products and services.
* Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
* Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. Requirements
* Advanced English Proficiency:



Excellent written and spoken English communication.
* Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
* Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
* Strong Administrative

Skills:
Meticulous attention to detail and strong administrative skills.
* Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution. Benefits
* Start Date: 10 November 2025
* Hours: 20 hours per week
* Work Schedule: Monday to Sunday rotative schedule between 3 pm & 12 am
*

Salary:
€9,743 gross per year
* Night Bonus: €1.90 for every hour you work during the designated night hours, from 10:00 pm to 12:00 am
* Holidays: Accrued 2 paid holidays per month
* Work Model: Office-based
* Training: 2 weeks of office-based training, Monday to Friday from 3:00 pm to 10:00 pm
* Office

Location:
Barcelona (La Sagrera) Additional Perks
* Well-being Support: Confidential counselling and resources.
* Skill Development: LinkedIn learning and certifications. xqysrnh Seniority level
* Entry level Employment type
* Temporary Job function
* Customer Service
* Retail Apparel and Fashion Referrals increase your chances of interviewing at CPM CX Centre by 2x Get notified about new Customer Support Specialist jobs in Barcelona, Catalonia, Spain.

📌 New Balance NA (Barcelona)
🏢 CPM CX Centre
📍 Barcelona