Remote Technical Services Specialist Surgical Robotics
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Madrid Medtronic

Remote
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Lisboa, Lisboa, Portugal
Full time
R78991

Careers that change lives start here. Medtronic is a integral leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE).



This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities

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- Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.

- Drive the escalation process to resolve customer issues, including initiating required field service support when needed.

- Collaborate with other technical service specialists to troubleshoot complex service requests.

- Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.

- Responsible to ensure all documentation/system entries are fully complete promptly.

- Focus on remote support, with occasional onsite support / training availability (domestically and international).

- Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues). xqbhyrx

Required Qualifications

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- Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.

- Fluency in Portuguese, English and Italian is required (C1

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