A leading general customer-experience company is hiring a Team Leader for a customer-service operation supporting an electric-vehicle brand from Barcelona. You will lead and develop a team of customer and consumer service representatives and keep service standards and operational performance high. What you will do
* Lead and develop a team of customer and consumer service representatives
* Monitor KPIs and SLAs and drive performance improvement
* Handle escalations and work with Quality and senior operational stakeholders
* Support training, reporting and continuous-improvement initiatives
* Coach with clear, regular feedback What we are looking for
* Native or near-native Danish
* Fluent Chinese and English, spoken and written
* Previous experience managing customer-service teams




* Experience with customer-service processes and best practices
* Ability to analyse KPIs and performance data
* Salesforce or other CRM experience
* Strong communication and feedback skills

What we offer
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Salary:
€20,000 gross per year
* Bonus: up to €200
* Relocation payment of €500, reimbursed after the first month Location, hours & start
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Location:
Barcelona, Spain — on-site
*

Working hours
Monday–Friday, 09:00–18:00
* Contract: Full-time
* Start: As soon as possible #J-18808-Ljbffr

📌 Customer Service Team Leader – Danish, Chinese (Cataluña)
🏢 Bcrecruitment
📍 Cataluña