This job is with Swiss Re, an inclusive employer and a member of myGwork – the largest integral platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
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Are you passionate about keeping office workplace environments running seamlessly? Do you thrive on solving technical challenges and ensuring operational excellence? Join our team as the regional expert who ensures our office facilities remain safe, compliant, and reliable across the portfolio
About the Role
As the EMEA regional Subject Matter Expert (SME) for Building & Technical Operations, you'll be the driving force behind our workplace infrastructure reliability across ~ 20 locations. You'll govern how building services are operated and maintained across the region, providing crucial technical expertise while steering performance against global standards. You will work in close relationship with the individual Location Operations Managers and exchange with the SME's from other regions.
Key Responsibilities:
Plan and track maintenance delivery
across the portfolio, ensuring work is properly scheduled, delivered, and reported while maintaining current asset inventory and maintenance plans
Ensure operational reliability
of Mechanical, Electrical and Plumbing (MEP) systems and other critical infrastructure to keep building services running safely
Drive technical and regulatory compliance
by supporting Location Operations Managers with standards implementation and maintaining audit-ready documentation
Manage high-risk work
including shutdowns, power-downs,



and business-critical interventions with disciplined change control and stakeholder coordination
Own asset and maintenance data governance
in the IWMS/Asset & Maintenance Management platform, defining clear rules for creation, updates, and validation
Coordinate building IoT/OT operations
including BMS controls, metering, sensors, and alarms, ensuring they follow IT and security policies
Support digital monitoring initiatives
that improve reliability, response times, and compliance evidence
Provide operations expertise
to projects throughout all phases
Maintain accurate system documentation
including operating manuals and system logs
Lead incident troubleshooting
with structured approaches, prioritizing safety and business-critical issues
Coordinate with IT and Physical Security
on CCTV and Physical Access Control System issues
About the Team
The Corporate Real Estate & Services (CRES) team is responsible for maintaining workplace excellence. We ensure our facilities provide safe, compliant, and productive environments through strategic governance and operational expertise. Our team works in a matrix structure where Location Operations Managers handle day-to-day execution while regional experts like you provide technical governance and assurance that maintains our high standards.
About You
You're a technical operations professional who combines hands-on expertise with strategic thinking.



You excel at translating technical requirements into practical solutions and work well with stakeholders across a matrix organization. Your attention to detail ensures compliance, while your problem-solving abilities keep operations running smoothly even during critical incidents. You feel comfortable communicating between technical expert and management level.
We are looking for candidates who meet these requirements:
8+ years in multi-site technical operations, facilities engineering, or building infrastructure management (office or comparable environments)
Strong working knowledge of MEP systems and critical infrastructure, with confidence in complex troubleshooting and decision-making
Provider and contract management experience, including SLA/KPI-based performance governance
Strong discipline in documentation, internal controls, and audit readiness, comfortable working in an IWMS/AMM or CMMS environment
Project experience across commissioning/testing and handover to operations
Ability to influence stakeholders in a matrix environment as a clear, pragmatic communicator
Fluent English (additional regional languages are a plus)
These are additional nice to haves:
Engineering degree (or equivalent practical experience)
Hands-on experience with Planon (or similar IWMS) and asset/master data governance
Working knowledge of building controls/BMS and OT interfaces
Occasional travel within Europe may be required.
Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.
For Spain, the base salary range for this position is between EUR 53,000 and EUR 88,000 (for a ful

📌 Technical Operations Manager Emea (Madrid)
🏢 Swiss Re
📍 Madrid