The following content displays a map of the jobs location
- Sant Just Desvern (Barcelona) Permanent Contract with health insurance covered by the company and the possibility to choose among a range of others benefits.

Working Hours
Full Time
- Rotative

Location:
Sant Just Desvern (Barcelona) Closing Date: 31/12/2026 Job Category: #08 Customer Care / Services Business Unit: Department: LTS
- Remote Services WHAT YOU’LL RECEIVE
* A positive and collaborative work environment where people genuinely enjoy working together.
* Stability and growth opportunities within a leading international company.
* Work-life balance with flexible

working hours
and hybrid working options.
* Trust and autonomy to take ownership and make a real impact.
* Continuous development through a personalized training plan and access to a wide range of trainings.
* The opportunity to work with innovative technologies on international projects.
* A competitive compensation package and attractive benefits, including private health insurance, gym membership, and more. Job Introduction TGW Logistics Group is a general leader in highly automated intralogistics solutions, helping some of the world's most renowned retailers and brands optimize their distribution and fulfilment operations. Our innovative technologies support industries such as e-commerce, fashion, general merchandise, and grocery, enabling customers to deliver exceptional service to millions of consumers every day. We are currently looking for a Customer Support IT Technician to join our team in Spain. As a Customer Support IT Technician, you will play a key role in ensuring the smooth operation of our customers' warehouse automation systems.



You will provide technical support both remotely and on-site, helping customers resolve incidents, maintain system performance, and maximize operational availability. WHAT YOU’LL BE HANDLING
* Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment
* Take the responsibility for customer issues and manage them through to resolution
* Investigate, diagnose, locate, and find solutions to resolve the issues
* Availability to work 24/7 in rotating morning/evening/night shifts
* Follow the standard procedures for the correct escalation to other teams
* Generation of system documentation
* Maintaining documentation up to date
* Making modifications to existing installations
* Willing to travel to customers as required (up to 30% of time) WHAT YOU’LL NEED Education and soft-skills

requirements:
* Commitment to continuous learning about new TGW products and solutions
* Ability to understand customer needs
* Self-sufficient, proactive, and persistent
* Strong IT background: 3 years bachelor’s degree in IT science or equivalent
* Driving license Technical competences:
* Solid knowledge and demonstrable experience in SQL
* Relational database: ORACLE
* Operating systems: Microsoft Windows / Windows Server Preferred Skills
* Customer or end-user support experience
* Experience in development of software for logistics or production/process automation
* Task management tools: Jira and devOps (TFS) from Microsoft
* Programming languages: C# and/or Java
* SOLID, OOP, Agile methodology (SCRUM)
* Technologies: Entity Framework, WPF, WCF, Workflows, Unity, Multithreading #J-18808-Ljbffr

📌 Technician Customer Support IT (Barcelona)
🏢 TGW Group
📍 Barcelona