Are you an LSS (Local Site Support) Engineer seeking a new interesting challenge? ? If your answer is yes, keep reading, this could be just what you're looking for ? ✍️ WHAT WILL YOU DO? We are looking for an experienced, hands-on IT Support professional to join a global onsite support team and perform the following

responsibilities:
• Provide onsite support for desktops, laptops, mobile devices, printers and workplace technology.
• Diagnose and resolve hardware, software, connectivity and end-user issues.
• Set up, deploy, replace and retire devices throughout their lifecycle.
• Support meeting rooms, audiovisual equipment and collaboration tools.
• Maintain accurate IT asset records and assist with inventory checks and audits.
• Coordinate escalations, hardware repairs and vendor interventions when required.
• Document incidents, requests and technical procedures, contributing to service improvement. ? WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?
• Windows operating systems and Microsoft 365.
• Active Directory and identity management concepts.
• Microsoft Teams and collaboration platforms.
• IT Service Management tools.
• Network fundamentals: TCP/IP, LAN, Wi-Fi and VPN.
• Device lifecycle and IT asset management processes.
• MacBook support and Microsoft Intune. ? WHAT ARE WE LOOKING FOR?
• Minimum 1 to 3 years of experience in IT Support, Desktop Support, Field Services or End User Computing.
• Experience supporting users in a corporate enterprise environment.
• Degree or diploma in IT, Computer Science, Engineering or a related area, or equivalent practical experience.
• Strong troubleshooting,



analytical and customer service skills.
• Effective communication, attention to detail and ability to manage multiple priorities.
• Native or bilingual proficiency in both English and Spanish.
• Proactive approach and ability to collaborate with local and global technology teams. ? WHERE AND WHEN?
• Workplace: Onsite at the Ericsson offices in Madrid (Méndez Álvaro and Calle Retama), with occasional planned travel to Seville and Barcelona.
• Work Schedule: 8x5. ? WHAT CAN

WE OFFER
YOU?
• Permanent contract ?
-

We offer
indefinite contracts from the first day.
• Pay and benefits ?
- Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
• Opportunity knocks ??
- Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
• Learn as you grow ?
- Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy ?
- If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
• Connect globally ?




- Work with people from all over the world. You can feel the multicultural workforce.
• Benefit from being a TCSer ?️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.
• And so on ?
- Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun ? WHO ARE WE? Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally ? With a presence in 55 countries and more than 590,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2026 according to the Top Employers Institute ? TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies ? TCS Spain has been certified as a Top Employer 2026 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes ? Among the portfolio of services, TCS has information technology services, asset-based solutions, general consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS ? Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance ? WELCOME, WE ARE WAITING FOR YOU ?

📌 LSS (Local Site Support) Engineer (Madrid)
🏢 Tata Consultancy Services
📍 Madrid