Our company is growing and you can grow your career along with us!
You will be working onsite in Alfaroin a fast-paced constantly evolving environment where you will be responsible for delivering high-quality customer service and hands-on IT support. This is an excellent opportunity to join an ambitious company at the forefront of its industry playing a key role in the successful delivery of premium IT support services.
This diverse and challenging role requires you to ensure that all support requests and incidents are handled promptly and professionally. You will need to be proactive managing support queries via phone email and in-person as well as acting as a point of escalation to third-party resolver groups when necessary.
Job responsibilities
- Provide support that consistently meets or exceeds Customer expectations;
- Determine and recommend which products or services best fit the customers needs;
- Identify analyze and repair product failures. Order and replace parts as needed;
- Support and maintain user account information including rights security and systems groups;
- Receive and resolve issues from Tiers 12 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue if necessary;
- Provide troubleshooting and problem resolution support for all network devices;
- Coordinate with third-party vendors to resolve hardware and software problems as required;
- Receive and resolve hardware or software related issues from Tiers 12 and 3 when break-fix is necessary to solve an issue at location/onsite;
- Interface with hardware and software vendors for planning and problem resolution;
- Interface with manufacturers and third-party vendors for technical assistance;
- Execute the installation of PCs peripherals and LAN-based equipment;
- Assist with setting up security file access and other administrative procedures associated with moves;
- Move workstations peripherals and telecommunications equipment as required;
- Order receive and provide all required equipment materials and third party vendor services to implement IMACs;
- Install and set up equipment cables outlets and all other hardware required for implementing IMACs;
- Test completed IMACs and verify acceptance by end user;
- Document changes to inventory use and configuration;
- AV and Conference support with software such as MTR Zoom etc;
- Adaptability to all IT situations within scope.
- At least 5 years experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements
- ITIL V3 Foundation Certification (recommended)
- Microsoft Operating System / Office Certification(s) will be an asset
- Advanced MS Office 365 skills
- Scripting coding skill will be considered an advantage
- Able to solve simple hardware issues
- iOS Android advanced userBasic Networking skills
- Knowledge of Active Directory permissions
- Team Player and Analytical Thinking
- Open and positive personality and ability to manage stress effectively
- Customer oriented (Service awareness) with good interpersonal and communication skills
- Able to adapt in a fast evolving technology environment and ability to learn
- Able to assume day to day responsibilities generating specific deliverables
- Relationship-builder at ease with people and capable of quickly building trust
- Language skills: Spanish and English
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to containor be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What we offer:
- Special referral bonuses for recommending your friends;
- Meal vouchers
- The possibility to following trainings via Linkedin Learning IT and soft skills training provided by our specialists.
- Opportunities for professional development in a stable multinational environment.
- Exposure to an international environment as part of a multicultural team spread across Europe.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are the Stefanini group a general tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here we like to say that technology is not the end but the means: what really matters are the people who drive it all.
Our mindset is AI First meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.
We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.
More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.
If you suspect youve been targeted please contact us immediately at for verification.
Key Points to Remember:
- Legitimate job offers only follow interviews conducted with our hiring managers or clients.
- We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.