Mativ is a general leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect, and purify our world.

We are seeking a highly motivated Senior Quality Engineer to act as the primary quality interface for customers in the Medical Devices, Healthcare, and Hygiene sectors . The successful candidate will be responsible for ensuring customer satisfaction through effective quality management, complaint handling, problem-solving, change management, customer audits, and continuous improvement initiatives.

This position requires a strong customer-oriented mindset, excellent analytical and communication skills, and proven experience in structured problem-solving methodologies. Knowledge of EDANA standards , customer-specific requirements, and automotive quality methodologies is highly desirable.

Key Responsibilities

Customer Quality Management

- Serve as the primary quality contact for customers in the Medical, Healthcare, and Hygiene sectors.
- Build and maintain strong customer relationships regarding quality performance and expectations.
- Support customer business reviews, quality meetings, and development projects.
- Ensure effective communication and timely resolution of customer quality concerns.
- Monitor customer quality KPIs and lead improvement initiatives when required.

Customer Complaints and Problem Solving

- Lead investigations of customer complaints, claims, and non-conformities.
- Utilize structured problem-solving methodologies such as 8D, Root Cause Analysis,



and CAPA to identify and eliminate root causes.
- Prepare and communicate technical reports, corrective action plans, and responses to customers.
- Coordinate cross-functional teams to ensure timely and effective issue resolution.
- Verify the effectiveness of corrective and preventive actions.

Change Management

- Lead and coordinate Change Management activities related to products, specifications, raw materials, manufacturing processes, suppliers, and customer requirements.
- Assess risks and potential impacts of proposed changes on quality, compliance, performance, and customer expectations.
- Ensure customer notification and approval requirements are fulfilled when applicable.
- Coordinate cross-functional teams to implement and validate changes successfully.
- Maintain proper documentation and records within the Quality Management System.
- Verify the effectiveness of implemented changes and drive continuous improvement.

Customer Audits

- Plan, coordinate, and actively participate in customer audits and assessments.
- Act as the primary quality representative during customer audits and site visits.
- Prepare audit documentation, records, action plans, and supporting evidence.




- Manage audit findings, observations, corrective actions, and closure activities.
- Monitor audit performance indicators and implement continuous improvement actions.
- Support customer qualification, requalification, and supplier approval processes.

Continuous Improvement

- Drive quality improvement initiatives focused on customer satisfaction, product quality, and process capability.
- Analyze quality trends, customer feedback, and performance data to identify improvement opportunities.
- Implement preventive measures to reduce recurring issues and enhance process robustness.
- Promote best practices and lessons learned throughout the organization.

Quality Standards and Compliance

- Ensure compliance with customer-specific quality requirements and applicable industry regulations.
- Support compliance with EDANA standards and hygiene industry best practices.
- Participate in Quality Management System activities to ensure alignment with company and customer expectations.
- Collaborate with internal teams to maintain effective quality processes and documentation.

New Product and Project Quality Support

- Participate in product development, qualification, validation, and commercialization activities.
- Support customer approval and qualification processes.
- Review quality risks associated with new products, process changes, and customer requirements.
- Contribute to product quality planning and risk management activities.

Qualifications

Educati

📌 Quality Engineer (España)
🏢 Mativ Holdings
📍 España