OverviewIn this 1-year fixed-term role, you will lead a two-person team to ensure operational excellence across the Burberry store in La Roca.
You'll partner with store leadership to deliver an exceptional employee and customer experience through strong service and efficient processes.
You will oversee daily operations, ensuring standards, compliance, and smooth execution of tasks.
Your impact will include boosting engagement, productivity, and service delivery while supporting the store's commercial objectives.
This is a hands-on leadership role in a values-driven brand focused on sustainable luxury and customer-centric growth.
ResponsabilidadesLead and coach a two-person team to maintain an inclusive, high-performing store environment
Drive employee engagement, development, and positive team behaviours
Deliver a seamless customer journey through operational excellence and elevated service
Oversee daily store operations with adherence to processes, standards, and compliance




Identify opportunities to improve efficiency, productivity and service delivery to support commercial performance
Collaborate with store leadership to align on business objectives for the La Roca store
Requisitos principalesPrevious experience in retail store operations, supervisory, or team leadership roles
Strong organisational skills with ability to prioritise and manage multiple tasks
People-focused leader skilled at developing others and building positive team relationships
Confident communicator capable of engaging and collaborating with cross-functional teams
Customer-centric mindset with commitment to delivering high service standards
Proactive, adaptable and solutions-oriented with a focus on continuous improvement
people leadership
communication
collaboration
operational excellence
service delivery
compliance

📌 Store Operations Supervisor (Barcelona)
🏢 Burberry
📍 Barcelona