OverviewIn this Salesforce Support role you enable user requests, maintain SLA levels, and support system operations from Barcelona.
You act as a bridge between business units and development teams, driving improvements and ensuring reliable IT services.
You will work on incident and problem management, knowledge sharing, and test planning within the SDO team.
This role offers exposure to international collaboration and a chance to shape Salesforce-supported processes across the organization.
ResponsabilidadesHandle user requests in ticketing tools within SLA boundaries (authorization, customizing, planning)
Apply Salesforce Admin capabilities; basic development skills welcome
Interface between BC units and business units for system development and operations
Identify and drive system improvements in the SDO team (problem management)
Plan, monitor, and coordinate system processing with business context
Monitor business processes, establish monitoring and escalation procedures




Identify recurring incidents and drive proactive resolution
Provide operational knowledge management and end-user training
Notify stakeholders about major incidents or procedural changes
Develop test plans with BC and Business; contribute to quality assurance
Adhere to Incident, Problem, and Knowledge Management guidelines
Requisitos principalesUniversity degree in Information Technology or similar
Solid Salesforce Admin expertise; basic development skills appreciated
Experience with Support Ticketing Systems, Support tasks or IT projects
Fluent English
Strong analytical and process-optimization mindset
Enjoys working in an international team
Results oriented with can-do attitude
Knowledge in ITIL is a plus
analytical thinking
process orientation
collaboration in international teams
Salesforce Administration
basic development skills
ITIL knowledge

📌 Salesforce Support (Barcelona)
🏢 Schwarz Gruppe
📍 Barcelona