OverviewIn this IT Support Engineer role, you will provide hands-on technical help to end users in our Barcelona office, enabling smooth daily operations.
You'll manage devices, software, and accounts, while collaborating with our technology team to improve IT strategies.
You'll troubleshoot hardware, network, and VPN issues and support company events with multimedia.
You join a diverse, international team focused on secure, scalable IT services that support the business goals.
Compensaciones / BeneficiosPrivate health insurance
23 holidays per year + public holidays
Indefinite contract
Fridays with reduced hours
August holidays
Hybrid work model
ResponsabilidadesTrack and troubleshoot laptops/workstations (Mac, Windows, Linux) and peripherals
Administer tools: ServiceDesk, Google Suite, Active Directory, LDAP, Proxmox, Zoom, Slack
Contribute to IT strategy: device/license management, networking, security, SSO




Software deployment and administration
Configure VPN with OpenVPN and SSL certs
Troubleshoot networking (VPN, TCP/IP, WAN/LAN) onsite and remote
Manage backups and documentation on Confluence
Create Jira tasks/subtasks with deadlines
Basic network management: VLANs, DNS, firewall, WiFi, DHCP
Provide multimedia support at company events
Requisitos principalesGSuite expertise
Active Directory experience
Experience with Jira Service Desk or similar ticketing system
OS X/Windows/Linux proficiency
Strong communication in English and Spanish
Experience in IT support in dynamic environments
Willingness to learn
Good time management and prioritization
communication
time management
prioritization
GSuite
Active Directory
Jira Service Desk

📌 It Support Specialist (Barcelona)
🏢 Red Points
📍 Barcelona