OverviewIn this role, you lead the Global CS Operations teamto design CRM processes that convert business goals into scalable tools across 13 markets.
You own the Salesforce migration program and drive productivity, churn reduction and revenue growth for CS.
You partner with general and local teams to standardize solutions, prioritize high-impact requests, and measure outcomes with data.
You shape end-to-end CRM processes for onboarding, retention and expansion, enabling CS to work efficiently at scale.
Compensaciones / BeneficiosHealthcare insurance
Wellness support
Generous time off
Local perks by location
Career growth opportunities
Global, diverse team culture
ResponsabilidadesLead a team of 5 analysts across business units and enablers, manage workload with agile methods
Coach and develop analysts in process design, Salesforce, and stakeholder management
Own end-to-end CRM processes across onboarding, retention, and expansion
Own relationships with 13 markets and act as primary CS/RevOps liaison
Run a single intake process for country requests and prioritize by impact
Guide migration from HubSpot to Salesforce and optimize post?go-live usage
Define success metrics, track impact, and drive data-driven improvements




Partner with internal Salesforce development and other tech teams to deliver standard-first solutions
Plan quarterly delivery capacity with tech and keep stakeholders informed
Post-migration focus on optimizing Salesforce usage and KPI-driven CS workflows
Requisitos principales7-10 years of professional experience with 5+ in Revenue Operations, CS/Sales Operations or CRM process design
2+ years leading teams, ideally across countries or business units
Strong hands-on Salesforce experience (objects, flows, automation, reporting)
Salesforce Administrator/Consultant certification is a plus
Proven stakeholder management across countries with trust-building
Strong business judgment with SaaS metrics (churn, MRR, win rate, productivity)
Experience prioritizing a high-volume backlog with data-backed framework
CRM migrations or large implementations with change management
Data-savvy with reports/dashboards; SQL a plus
Fluency in English; Spanish/Portuguese a plus
Relationship builder
Business-first mindset
Pragmatic prioritization
Salesforce (objects, flows, automation, reporting)
CRM migrations and integration
Data analysis and dashboards

📌 Global Cs Operations Manager (Barcelona)
🏢 Docplanner
📍 Barcelona