OverviewIn this role, you will strengthen the end-to-end lesson journey by turning customer signals into scalable workflows and cross-functional fixes.
You'll partner with Product, Care, and Supply Ops to improve scheduling, delivery, and handling of issues, enabling smoother learner and tutor experiences.
You'll operationalize launches and minimize long-term support debt while driving measurable improvements in satisfaction and efficiency.
This is a chance to shape scalable processes within a general, human-led, AI-enabled learning platform.
You will operate at the intersection of customer experience and product, delivering impact across a broad learner community.
Compensaciones / Beneficiosmonthly allowance for lessons
Learning & Development budget
equity
health insurance
mental health support platforms
Gympass-access in Spain
ResponsabilidadesOwn lesson-journey outcomes by tracking CSAT and journey-related metrics; identify trends and friction points
Design and refine scalable Customer Care workflows for scheduling, delivery, and exceptions




Coordinate with Product, Care, and Supply Ops to prioritize high-impact opportunities
Influence product and policy changes through customer signals and operational learnings
Lead or contribute to cross-functional initiatives focused on satisfaction, policy adoption, and efficiency
Requisitos principales2+ years in Customer Experience, Operations, Program/Project Management, or Consulting
Proven track record designing and refining operational workflows
Strong execution and prioritization; able to influence without direct authority
Analytical and data-fluent; translate signals into recommendations
Proficient with BI tools (e.g., Looker) and basic SQL knowledge
Strong communication and stakeholder management
Customer-centric, proactive, and solutions-oriented
Customer-centric
Proactive
Solutions-oriented
Strong communication
BI tools (Looker)
SQL (basic)

📌 Senior Customer Experience Specialist (Barcelona)
🏢 Preply
📍 Barcelona