OverviewIn this role, you will deploy Fortra software solutions in the field, working with cross-functional teams and customers to ensure successful implementations.
You will build partnerships, drive project success, and adapt to diverse environments while traveling and sometimes delivering formal training.
The position emphasizes technical mastery, effective communication, and a consultative approach to deliver customer value and project outcomes.
This is a hands-on role with focus on deployment, integration, and service delivery at scale.
Compensaciones / Beneficioscompetitive benefits and salaries
personal and professional development opportunities
flexibility
travel opportunities
onsite/remote work options
ResponsabilidadesDemonstrate technical mastery of at least one product or specialization (e.g., API integrations, NERC/CIP delivery, information systems security)
Develop custom scripts, utilities, and integrations to meet customer requirements
Gather and document infrastructure and technical requirements; create deployment procedures for customer environments
Provide timely project status updates to internal teams and customers




Troubleshoot and resolve complex technical issues impacting customers
Deliver professional services and support both remotely and onsite
Partner with the PMO to define project scope, goals, and deliverables; report on progress
Maintain minimum 65% billable utilization and support revenue objectives
Refine business analysis processes to improve efficiency and outcomes
Perform other duties as assigned
Requisitos principales2+ years of experience in Consulting, Customer Success, Services Coordination, Support or Training
Excellent communication skills with technical and non-technical audiences
Solid problem-solving skills; good aptitude for troubleshooting
Fundamental understanding of network connectivity, web interfaces, endpoint management and software deployment
Experience managing external stakeholders through conflict resolution
Proactive, adaptable, and receptive to feedback
Strong problem-solving and analytical skills with attention to detail
communication
proactivity
adaptability
API integrations
third-party product integrations
NERC CIP and information security delivery

📌 Professional Services Consultant (Valladolid)
🏢 Fortra
📍 Valladolid