Customer Service Specialist

Madrid Medtronic

This role follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.

Primary Responsibilities

- Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issues
- Manage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and quality
- Partner with internal stakeholders to resolve complex customer and operational matters
- Identify opportunities to improve processes, simplify workflows, and implement sustainable solutions
- Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities
- Support compliance with company policies, procedures, and quality requirements
- Analyze operational data and performance trends to identify opportunities for improvement
- Support knowledge-sharing, onboarding, and training activities across the Customer Care team

Required Qualifications

- High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment
- Professional proficiency in English and French both written and verbal




- Experience managing complex customer situations, escalations, or cross-functional operational processes
- Experience analyzing operational data and applying insights to support improvements
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word

Desired Qualities

- Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
- Experience using ERP/CRM systems such as SAP or Salesforce
- Additional language skills
- Experience participating in projects, business transformation initiatives, or system implementations
- Experience supporting continuous improvement or operational excellence initiatives

Medtronic is committed to safeguarding equal employment opportunity and provides reasonable accommodations for qualified individuals with disabilities. For more information, visit our careers pages.

Professional Customer Excellence (Madrid, Spain)

Spain, Madrid

Full time

Location: Madrid, Spain

We are looking for a professional with strong customer service, logistics and export process knowledge to manage end-to-end order fulfilment, data management, and cross-functional collaboration. Fluency in Spanish and English is preferred;
additional European languages are advantageous.

📌 Especialista En Genesys Cloud (La Mancha)
🏢 Hiberus
📍 La Mancha