Our client is a leader in foot health, dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting-edge research, innovative development, and collaborative partnerships, they strive to unlock the full potential of human movement by prioritising foot health and well-being.
What's your Mission?
Customer Advocate:
Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
Product Expert:
Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
Omnichannel Specialist:
Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
Problem Solver:
Analyse customer issues, identify root causes, and proactively offer personalised solutions.
Brand Ambassador:
Authentically represent the brand and its values in every interaction, fostering positive customer relationships.
What we look for:
Excellent Communication:
Fluent in
Italian
with exceptional grammar and spelling.
Strong English Proficiency:




Fluency in both written and spoken English
Customer-Centric Approach:
A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
Strong Administrative & Analytical Skills:
Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
Proactive Problem-Solving:
A professional and proactive approach to identifying and resolving customer issues effectively.
What we Offer:
Start Date:
March **.
Hours:
Full-Time 39 hours/week.
Work Schedule:
Monday to Friday between 9:00 am & 6:00 pm.
Salary:
€**** gross per year.
Holidays:
24 calendar days.
Work Model:
Hybrid.
Training:
1 week of training from Monday to Friday - 9:00 am to 6:00 pm.
Office Location:
Barcelona (La Sagrera).
Additional Perks:
Career Growth:
Ongoing training and development.
Health Benefits:
Discounted health insurance.
Skill Development:
LinkedIn learning and certifications.

📌 Customer Service Representative With Italian (Laza)
🏢 Cpm International
📍 Laza