Operations Customer ExpertSpanish Market + UK | PortugalSupport one of the world's most recognized entertainment brands and help our members get the most out of their experience.
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Are you fluent in Castilian Spanish and also speak Euskera?
Do you enjoy solving problems, communicating with people, and working with digital products?
This opportunity puts you at the heart of the customer experience for a integral streaming service, where every interaction is a chance to turn a question or issue into a positive customer experience.
Your roleAs an Operations Customer Expert, you will be one of the first points of contact for customers across the supported Spanish-speaking markets and the UK.
You will help customers with a wide range of questions — from account and billing issues to technical troubleshooting — while providing clear, professional and empathetic support.
You will join a multicultural, collaborative customer support team working with an internationally recognized entertainment brand.
What you will doProvide professional, friendly and empathetic customer supportHandle account management and billing inquiriesTroubleshoot common technical issues and guide customers towards effective solutionsExplain our products, services and features clearlyUnderstand customer needs and identify the most appropriate solutionResolve inquiries efficiently while maintaining a high level of customer satisfactionProvide accurate information and follow established quality standardsMaintain a positive, customer-first approach throughout every interactionWork effectively with colleagues in a fast-paced,



international environmentLanguage requirementsYou must have:Castilian Spanish and Euskera— full fluencyEnglish — B1 or aboveWho will thrive in this role?
This role could be a strong match if you:Enjoy helping people and finding practical solutionsHave strong communication and interpersonal skillsAre comfortable using technology, digital platforms and online toolsCan stay calm and empathetic when handling customer issuesPay attention to detail and care about getting information rightAdapt quickly to new products, processes and customer situationsEnjoy working as part of a diverse international teamAre comfortable working in a 24/7 rotational support environmentPrevious customer service experience is valuable, but a strong customer-focused attitude, communication skills and willingness to learn are equally important.
Working schedule40 hours per week8

working hours
per day + 1-hour lunch breakMonday to Sunday on a rotational 24/7 scheduleShifts may include nights, weekends and public holidaysFlexibility with

working hours
is therefore an essential part of the role.
TrainingYour onboarding starts with approximately 2 weeks of training:Around 8 hours per dayTraining is conducted in EnglishTraining allowance: €* gross per weekOn the first day of training, you will sign a Selection Agreement containing the applicable salary, schedule and training information.




Candidates who successfully complete the training will proceed to the employment contract.
The contract is signed either on the final training day or the following working day.
The training period is proportionally compensated by Teleperformance Portugal.
As no employment contract has yet been signed during this period, social security contributions are not deducted from the training compensation.
CompensationFor candidates already living in Portugal€1,** gross/monthThe all-inclusive package includes:Base salaryHoliday and Christmas bonusesMonthly food allowanceFor international candidates relocating to Portugal€1,** gross/monthThe all-inclusive package includes:Base salaryRoom allowance with utilities includedHoliday and Christmas bonusesMonthly food allowanceRelocation package for international candidatesMoving to Portugal is supported with a comprehensive relocation package:Airport pickup upon arrivalAdministrative support with residency registration, banking setup and other practical formalities14 months of fully equipped company accommodationInitial flight reimbursement after 6 monthsAnnual return flight to your home country for EU residentsWelcome kit with essentials such as towels, sheets and a pillowThis means you can relocate with significantly less upfront logistical pressure and settle into Portugal with practical support from the beginning.
Why join?
You will get more than a customer support position.
You will join an international environment where you can build experience with a globally recognized entertainment brand while developing your communication, problem-solving and digital skills.
Additional benefits include:Free Portuguese language coursesSports activitiesCooking and social activitiesMulticultural work

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