We're waving goodbye to the complicated and confusing ways of traditional banking. bank accounts,

we offer
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers Barcelona (ESP) | Hybrid: 2-3 days from the office | ? Incentive Awards tied to your performance + Benefits | We're a team of 21 researchers embedded in collectives like Core Banking and Business Banking etc, collaborating closely with Product Design, Product Management, and Engineering teams. Led by Katherine Vaughan, our Director of Research. Research at Monzo is embedded into the Design org at Monzo. You can find out more about how our design team thinks and operates by reading our Monzo Design blog . ?Building and nurture a customer-obsessed team culture, helping everyone to deeply understand our users and build products that meet their needs Helping hire other brilliant people (in research, and probably design and beyond)



Collaborating with other global researchers to identify and deliver the most high impact work Partnering with our global Research Operations Lead to find the best ways to store and share the knowledge you gather Creating and work with international peers to work from a backlog of global opportunities. You've worked on a global product before and you're excited about building something new with the help of a world-class global team You can run user testing with your eyes closed, regardless of the setting. You're happy user testing on mobile. We're a mobile-only bank. You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what 'just enough research' means. You're able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life. You're familiar with quantitative research and understand how user research help What's in it for you ?Barcelona, ESP | Hybrid: 3 days a week in the office. ?

We offer
adaptable

working hours
and trust you to work enough hours to do your job well, and at times that suit you and your team. ?€1,200 learning budget each year to use on books, training courses and conferences. ? A video chat with a recruiter who is part of our hiring team. This focuses on general suitability and fit for Monzo. ? blog , ***
* If you have a preferred name, please use it to apply.

📌 Lead User Experience Researcher (Laza)
🏢 Monzo
📍 Laza