06 nov
|
Wellhub
|
Madrid
Your wellbeing, our mission. Join a company shaping a healthier world.
GET TO KNOW US
At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.
Join us in redefining the future of wellbeing
THE OPPORTUNITY
The Partner Migration Hub (PMH) sits at the core of Wellhub's integration strategy, enabling seamless migration of partners between acquired companies and the Wellhub ecosystem. This role is responsible for ensuring a lossless, data-driven, and operationally smooth transition across networks while continuously improving the migration and onboarding experience.
YOUR IMPACT
Migration Data Integrity: Lead the audit, cleaning, and consolidation of partner migration data, including commercials, contracts, content, and product information to ensure fully accurate, lossless migration across networks.
CRM & Bulk Operations: Design and prepare structured batch upload files and support execution within Salesforce and other CRM systems.
Data Schema Mapping: Define and maintain mappings between Network A and Network B to ensure consistency and integrity across systems.
Content Adaptation:
Develop and localize network-specific content and operational assets required for successful partner activation in the new environment.
Journey Optimization: Support the design and continuous improvement of migration and onboarding journeys, identifying friction points from notice to first transaction.
Performance & Risk Monitoring: Track key KPIs (e.g., migration completion rate, onboarding time), detect stalled partners, and define intervention strategies.
Proactive Recovery Management: Identify stalled states and coordinate proactive outreach through PMH agents to re-engage partners and unblock migration progress.
Reporting & Cross-Functional Leadership: Build dashboards, deliver insights, and collaborate across PMI, Partner Ops, Integrations, Value Management, and Partnerships teams.
Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.
WHO YOU ARE
Experienced Operator: 2–5 years in Operations, CX Ops, Finance Ops, RevOps, or analytical roles in fast-paced environments.
Salesforce User: Strong hands-on experience with Salesforce and CRM data structures.
Advanced Excel Skillset: Confident using pivot tables, VLOOKUPs, and data analysis techniques.
Strong Analytical Mindset:
Ability to translate complex datasets into operational actions and insights.
Excellent Communicator: Comfortable working across multiple stakeholders and cross-functional teams.
Autonomous Problem Solver: Able to operate independently in ambiguous, fast-changing environments.
Business-Savvy Operator: Strong understanding of sales cycles, partner journeys, and operational processes.
Languages: English is mandatory; additional languages (German, Spanish, Portuguese) are a plus.
Marketplace Experience (plus): Experience in multi-sided platforms (e.g., Uber, Rappi, iFood) is highly valued.
We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Operations, CX Operations, or similar analytical roles, as well as fluency in English, are mandatory requirements.
WHAT WE OFFER YOU
With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:
WELLHUB:
Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
HEALTHCARE:
Health insurance.
FLEXIBLE WORK:
As a Adaptable First company, we offer hybrid and remote
📌 Partner Migration Hub Operations Analyst (Madrid)
🏢 Wellhub
📍 Madrid