The Opportunity
You will be responsible for centralizing and managing the relationship with DACH customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.
What you'll get to do
Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries
Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages
Oversee order and delivery processes, including order validation, release and follow-up
Coordinate with logistics teams to manage delivery issues and delays
Ensure efficient transport planning and shipment follow-up
Handle customer claims, including analysis and creation of credit/debit notes
Monitor and share performance KPIs with clients, identifying opportunities for improvement
We'd love to meet you if you have




2+ years of experience in a similar customer operations / order management role
University degree
Fluent German (C1/C2), English and Spanish
Strong knowledge of OTC processes, SAP, and Excel
Excellent communication and stakeholder management
Team player with great interpersonal skills
Strong analytical mindset
Problem-solving and solution-oriented approach
Ability to manage pressure in a fast-paced environment
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us
An entrepreneurial, creative and welcoming work culture
Hybrid work policy
Employee discount on our products

📌 Dach Customer Care Executive Temporary (Málaga)
🏢 No Specific Brand
📍 Málaga